Refund Policy

REFUND POLICY

1. Introduction

This Refund & Cancellation Policy (“Policy”) forms an integral part of the Terms & Conditions (“Agreement”) between:

Commodity Samachar Securities Pvt. Ltd. (“Company”, “we”, “us”, “our”)

and

The Client/User (“you”, “your”).


By using our Website (www.commoditysamachar.com) or subscribing to any Research Analyst service, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

This Policy is prepared in compliance with:

  • SEBI (Research Analyst) Regulations, 2014

  • SEBI Master Circular for RAs (SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/95)

  • Applicable guidelines issued from time to time

2. Definitions

2.1 Company / RA
Refers to Commodity Samachar Securities Pvt. Ltd.

2.2 User / Client
Refers to an individual/entity availing SEBI-regulated research services.

2.3 Services
Refers strictly to SEBI-permitted Research Analyst services, including research reports, recommendations, newsletters, and insights.

2.4 Device
Any Internet-connected device used to access our website or services.

3. Regulatory Obligations (RA & Client)

Both the Company and the Client shall be bound by:

  • SEBI Act, 1992

  • SEBI (Research Analyst) Regulations, 2014

  • SEBI circulars, guidelines, and notifications

All fees shall be charged strictly in accordance with SEBI norms.

4. Fees & Payment Terms



4.1 Mode of Payment

Clients shall pay subscription fees through:

  • Net Banking

  • @Vaild UPI

  • IMPS / NEFT / RTGS

  • Debit Card

  • SEBI-approved payment gateways

  • eNACH mandates

Cash payments and third-party payments are strictly prohibited.

4.2 Fee Structure

  • Fees shall be collected in advance, not exceeding the limit allowed by SEBI.

5. Refund Eligibility (SEBI-Compliant)

A pro-rata refund is permitted ONLY under the following circumstances:

5.1 Suspension of Registration

If the Research Analyst’s SEBI registration is suspended for more than 60 days, the Company shall refund pro-rata fees for the remaining subscription period.

5.2 Cancellation of Registration

If SEBI cancels the RA registration, the Company shall refund pro-rata fees from the date of cancellation to the end of the subscription term.

5.3 Voluntary Client Exit

A client may discontinue services at any time. A pro-rata refund shall be provided for the unutilized subscription period. No penalty shall be charged for early exit other than statutory charges.

6. Non-Refundable Situations

Refunds will NOT be provided in the following situations:

  • Entire subscription tenure already utilized

  • One-time reports, newsletters, or research already delivered

  • Digital content already accessed or downloaded

  • Market loss, volatility, or personal misinterpretation of recommendations

  • If the Client misuses services or violates SEBI regulations

  • Breach of the Terms & Conditions by the Client

  • Requests outside the permitted SEBI refund framework

7. Refund Process & Timelines



7.1 Refund Processing

  • Refunds shall be processed within 15 working days from the date of validation.

  • Refunds will be credited only to the original payment source.

7.2 No Cash or Third-Party Refunds

  • No cash refunds will be issued.

  • Refunds will not be made to third-party accounts.

8. Termination of Services

The Company reserves the right to:

  • Suspend services upon violation of Terms

  • Terminate services in the event of SEBI-directed action

  • Discontinue research services for operational or regulatory reasons

Upon termination, refunds will be made only in accordance with Section 5 of this Policy.

9. Consent

By using our Website or subscribing to our services, you consent to:

  • This Refund & Cancellation Policy

  • All SEBI-mandated procedures

  • Lawful data processing for compliance and verification

10. Amendments to the Policy

This Policy may be updated, amended, or modified:

  • To comply with SEBI circulars

  • Due to regulatory developments

  • To reflect operational changes

Continued use of services constitutes acceptance of the updated Policy.

11. Contact for Refund Queries

For refunds or cancellation assistance, contact:

Compliance Officer / Refund Desk
Commodity Samachar Securities Pvt. Ltd.
Email: compliance@commoditysamachar.com